目錄
Chapter 1 Getting Started: Writing and Your Career

I. The Key to Effective Writing

II. Functions of Job-related Writing

Cross-cultural Communication

Exercises

Chapter 2 Professional Writing: Some Basics

I. Writing: Words

II. Writing: Sentences

III. Writing: Letters

Cross-cultural Communication

Exercises

Chapter 3 How to Get a Job: Resumes, Letters of

Applications and Interviews

I. Preparing for Your Job Search

II. Preparing a Resume

III. Writing a Letter of Application

IV. Going to an Interview

Cross-cultural Communication

Exercises

Chapter 4 Writing Memos, E-mails and Minutes

I. Memos

II. E-mail

III. Minutes

Cross-cultural Communication

Exercises

Chapter 5 Order Letters and Letters of Inquiry

I. Order Letters

II. Letters of Inquiry

Cross-cultural Communication

Exercises

Chapter 6 Sales Letters

I. Brief Introduction to Sales Letters

II. The \"Four A\' s\" in Sales Letters

III. Write Sales Letters Automatically

Cross-cultural Communication

Exercises

Chapter 7 Customer Relations Letters ( I )—

Goodwill Letters

I. Thank-you Letters

II. Congratulation Letters

III. Letters of Invitation or Welcome

IV. Letters of apology

V. Letters to Express Get-well Wishes or Sympathy

Cross-cultural Communication

Exercises

Chapter 8 Customer Relations Letters ( II ) --

Complaint Letters and Adjustment Letters

I. Complaint Letters

II. Adjustment Letters

Cross-cultural Communication

Exercises

Chapter 9 Customer Relations Letters (III) —

Collection Letters

I. Collection Letter 1

II. Collection Letter 2

III. Collection Letter 3

IV. Collection Letter 4

Cross-cultural Communication

Exercises

Appendix

I. Certification and Verification

II Agreement and Contract

III. Confirmation

IV. Authorization

BIBLIOGRAPHY

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